When you visit nisccloud.com or use nPanel (npanel.nisccloud.com), we and our third-party partners may place small data files called cookies on your browser or device. This policy explains what these cookies are, why we use them, and how you can control them. This Cookie Policy should be read alongside our Privacy Policy and Terms of Service.
1. What Are Cookies?
A cookie is a small text file that a website stores on your computer, tablet, or mobile device when you visit it. Cookies are widely used to make websites work, improve efficiency, and provide information to website owners. Cookies can be:
- Session cookies: Temporary files that exist only while your browser is open and are automatically deleted when you close it.
- Persistent cookies: Files that remain on your device for a set period (or until you manually delete them) and are re-activated each time you visit the site that created them.
- First-party cookies: Set directly by Nisc Cloud on our own domains.
- Third-party cookies: Set by external services we integrate (e.g., Google Analytics, Meta Pixel) on our behalf or on their own behalf.
Similar technologies including pixel tags, web beacons, local storage, and fingerprinting may also be used for comparable purposes. Where this policy refers to "cookies", it encompasses all such technologies unless stated otherwise.
2. Why We Use Cookies
We use cookies and similar technologies to:
- Keep you signed in to nPanel securely across sessions;
- Remember your preferences and settings;
- Protect against cross-site request forgery (CSRF) and other security threats;
- Understand how visitors use our website so we can improve the experience;
- Measure the effectiveness of our marketing and advertising campaigns;
- Deliver relevant advertising to you on third-party platforms (with your consent); and
- Ensure compliance with our cart and checkout flow.
3. Types of Cookies We Use
We classify our cookies into four categories, consistent with the Kenya Data Protection Act, 2019 and international best practice:
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They enable core features such as authentication, security, and shopping cart management. The Platform cannot function properly without them, and they cannot be disabled via our cookie controls. They do not require your consent under the Kenya Data Protection Act, 2019 as they are necessary for the performance of a contract.
Examples of what they do:
- Maintain your nPanel login session;
- Prevent cross-site request forgery (CSRF);
- Store your shopping cart contents temporarily;
- Balance load across our servers;
- Record your cookie consent preferences.
3.2 Functional Cookies
Functional cookies enable the Platform to remember choices you make and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we have added to our pages. These cookies are used with your consent, and disabling them may affect some features of the Platform.
Examples of what they do:
- Remember your preferred language or region;
- Remember your dark/light mode preference;
- Pre-fill your name or company in contact forms (where you have previously provided it);
- Maintain your session preferences across nPanel tabs.
3.3 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website and nPanel. All information collected is aggregated and anonymised wherever possible. We use this data to improve our Platform's usability, performance, and content. These cookies require your consent before being placed.
Examples of what they do:
- Count the number of visitors to each page;
- Identify which pages are most and least popular;
- Track user journeys through our website (e.g., from landing page to checkout);
- Measure page load times and technical performance;
- Detect errors and broken links.
3.4 Marketing & Advertising Cookies
Marketing cookies track your browsing activity across websites and are used to display advertisements that are relevant and engaging to you on third-party platforms (e.g., Google, Meta, LinkedIn). They also allow us to measure the effectiveness of our advertising campaigns. These cookies require your explicit consent and may be set by our advertising partners as well as by us.
Examples of what they do:
- Record that you visited our pricing page so we can show you relevant ads on Meta or Google;
- Measure whether you clicked on an advertisement before visiting our site;
- Prevent the same advertisement from appearing to you too many times;
- Build a profile of your interests for advertising personalisation.
4. Cookie List
The following table describes the specific cookies currently in use on our Platform. This list is reviewed and updated when our cookie usage changes.
| Cookie Name | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
session_id | Nisc Cloud | Strictly Necessary | Maintains your authenticated nPanel session | Session |
csrf_token | Nisc Cloud | Strictly Necessary | Prevents cross-site request forgery attacks | Session |
cookie_consent | Nisc Cloud | Strictly Necessary | Stores your cookie consent preferences | 12 months |
cart_handoff | Nisc Cloud | Strictly Necessary | Maintains your shopping cart state during checkout | Session |
theme_pref | Nisc Cloud | Functional | Remembers your light/dark mode preference | 12 months |
lang_pref | Nisc Cloud | Functional | Remembers your language preference | 12 months |
_ga | Google Analytics | Analytics | Distinguishes unique visitors for audience measurement | 2 years |
_ga_* | Google Analytics | Analytics | Persists session state for Google Analytics 4 | 2 years |
_gid | Google Analytics | Analytics | Stores and updates a unique value for each page visited | 24 hours |
_fbp | Meta (Facebook) | Marketing | Identifies browsers for delivery of advertising on Meta platforms | 3 months |
_fbc | Meta (Facebook) | Marketing | Stores the click identifier from a Facebook ad click | 2 years |
_gcl_au | Google Ads | Marketing | Stores and tracks conversions from Google Ads | 3 months |
li_fat_id | Marketing | Enables LinkedIn campaign conversion tracking and retargeting | 30 days | |
_hjSessionUser_* | Hotjar | Analytics | Identifies a unique user to support session recording and heatmaps | 12 months |
This list may be updated as we add or remove third-party tools. The last review of this list was conducted on 1 July 2026.
5. Third-Party Cookies
We use services from the following third parties that may set cookies on your device when you visit our Platform. These third parties have their own privacy and cookie policies, which we encourage you to review:
5.1 Google Analytics & Google Ads
We use Google Analytics (GA4) to measure website and nPanel usage. Google Ads cookies are used to measure advertising campaign performance. Google may use the data collected to contextualise and personalise the ads of its own advertising network.
- Google Privacy Policy: policies.google.com/privacy
- Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
5.2 Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns and to build Custom Audiences for advertising on Meta platforms.
- Meta Privacy Policy: facebook.com/policy.php
- Meta Ad Preferences: facebook.com/ads/preferences
5.3 LinkedIn Insight Tag
The LinkedIn Insight Tag enables in-depth campaign reporting and helps us learn about website visitors who interact with our LinkedIn ads.
- LinkedIn Privacy Policy: linkedin.com/legal/privacy-policy
- LinkedIn Opt-Out: linkedin.com/psettings/guest-controls
5.4 Hotjar
We may use Hotjar to better understand user behaviour through heatmaps, session recordings, and feedback polls. Hotjar is configured to respect user privacy and does not record sensitive form fields (e.g., passwords or payment details).
- Hotjar Privacy Policy: hotjar.com/legal/policies/privacy
- Hotjar Opt-Out: hotjar.com/legal/compliance/opt-out
5.5 Safaricom M-Pesa (Payment Flow)
When you make a payment via M-Pesa, the payment flow may involve Safaricom cookies or session tokens for secure transaction processing. These are strictly necessary for the payment process and governed by Safaricom's privacy policy.
- Safaricom Privacy Policy: safaricom.co.ke/privacy-policy
6. Your Consent
When you first visit our website, you will be presented with a Cookie Consent Banner that allows you to:
- Accept All: Accept all cookie categories, including analytics and marketing;
- Reject Non-Essential: Accept only Strictly Necessary cookies and decline analytics and marketing cookies; or
- Manage Preferences: Customise your cookie choices by category.
Strictly Necessary cookies are placed without your consent as they are required for the Platform to function. Your consent is required for all other cookie categories.
Your consent preferences are recorded in the cookie_consent cookie and respected for 12 months. You can update your preferences at any time using the "Cookie Settings" link in the footer of our website.
Under the Kenya Data Protection Act, 2019, consent must be freely given, specific, informed, and unambiguous. We honour these requirements you will not be penalised for declining non-essential cookies, and our core Services function with Strictly Necessary cookies only.
7. Managing & Opting Out of Cookies
You have several options for controlling or limiting how cookies are used:
7.1 Our Cookie Preference Centre
Click "Cookie Settings" in the footer of our website at any time to update your cookie preferences. Changes take effect immediately and your new preferences are saved for 12 months.
7.2 Browser Settings
Most modern web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, block third-party cookies, delete cookies when you close the browser, or alert you when a cookie is being set. Please refer to your browser's help documentation:
- Google Chrome: Settings → Privacy and security → Cookies
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari (macOS/iOS): Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Please note: Blocking all cookies may impair the functionality of our Platform, including your ability to log in to nPanel or complete a purchase.
7.3 Analytics Opt-Out Tools
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on.
- Meta: Adjust your ad preferences at facebook.com/ads/preferences.
- LinkedIn: Opt out at linkedin.com/psettings/guest-controls.
- Hotjar: Opt out at hotjar.com/legal/compliance/opt-out.
7.4 Industry Opt-Out Programmes
You can opt out of interest-based advertising from participating networks through:
- Digital Advertising Alliance (DAA) optout.aboutads.info
- European Interactive Digital Advertising Alliance youronlinechoices.eu
8. Do Not Track (DNT)
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. There is currently no universally accepted technical standard for responding to DNT signals, and our Platform does not alter its data collection and use practices based on DNT signals.
If you wish to limit tracking, we recommend using our Cookie Preference Centre (Section 7.1) and the opt-out tools listed in Section 7.3, which provide effective and standardised controls over your cookie preferences.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our technology stack, third-party providers, or applicable regulations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy;
- Display a notification on our website to inform you of the change; and
- Reset your cookie consent banner where required by the nature of the change, so you can review and re-accept or decline the updated cookies.
This Cookie Policy is subject to change from time to time. We encourage you to review it periodically to stay informed about how we use cookies. Your continued use of our Platform after any changes constitutes your acceptance of the updated policy (for Strictly Necessary and Functional cookies). For analytics and marketing cookies, we will seek fresh consent where required.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Privacy / Cookies Email: privacy@nisccloud.com
- General Email: support@nisccloud.com
- Company: Nisc Cloud Limited, Nairobi, Kenya
- ODPC Registration No.: 160-3417-5D07
For complaints about how we use cookies or other data, you may also contact the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.