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Acceptable Use Policy

What you can and cannot host, send or run on Nisc Cloud hosting, email, servers, domains and nPanel.

Effective: 13 November 2026Last updated: 13 November 2026Version 1.0
Subject to Change. We may revise these terms from time to time. Registered users will be notified by email at least 30 days before any material changes take effect. Your continued use of our platform after the effective date of any revision constitutes acceptance of the updated terms.
Nisc Cloud Limited is registered with the Office of the Data Protection Commissioner (ODPC) under the Kenya Data Protection Act, 2019. Registration No. 160-3417-5D07 · Serial No. 14768 · Valid 16 September 2025 – 16 September 2027.
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This Acceptable Use Policy sets out the rules for using Nisc Cloud services. It contains the same rules as Sections 11 and 12 of our Terms of Service and forms part of that agreement. If this page and the Terms of Service ever differ, the Terms of Service prevail.

1. Who this policy applies to

This policy applies to every Client, every user of a Client's Account, and anyone using a website, mailbox, server or application hosted on Nisc Cloud services. Clients are responsible for making sure their own customers and users follow it.

2. Content and activity not allowed

You may only use our Services for lawful purposes. You agree that you will not use the Platform or Services to:

  • Host, transmit, or distribute any content that is illegal under Kenyan law or the laws of your jurisdiction;
  • Send unsolicited bulk email (spam), phishing emails, or any other unsolicited commercial communications;
  • Host, distribute, or link to malware, viruses, ransomware, spyware, or any other malicious code;
  • Conduct or facilitate distributed denial-of-service (DDoS) attacks or any other form of cyberattack;
  • Mine cryptocurrencies or engage in any activity that places excessive, unreasonable strain on shared infrastructure without prior written approval;
  • Store or process content that infringes the intellectual property rights of any person;
  • Host, sell, or promote pornography or other sexually explicit adult content;
  • Run or promote scams, including Ponzi or pyramid schemes, fake investment or "get rich quick" offers, fake giveaways, and advance-fee fraud;
  • Impersonate a genuine business, brand, government body, or person, including look-alike websites, phishing pages, and counterfeit storefronts;
  • Host content that constitutes child sexual abuse material (CSAM) this is a zero-tolerance policy and will result in immediate termination and reporting to relevant authorities;
  • Engage in any form of online fraud, identity theft, or financial crime;
  • Circumvent or attempt to circumvent any security measure, firewall, or access control;
  • Reverse engineer, decompile, or disassemble any part of the Platform; or
  • Use the Platform to compete directly with Nisc Cloud by reselling our infrastructure as your own unlicensed product.

3. Prohibited conduct

In addition, you must not:

  • Impersonate Nisc Cloud, our employees, partners, or any other person or entity;
  • Scrape or systematically extract data from the Platform without our prior written consent;
  • Create multiple Accounts to circumvent service limits, suspensions, or bans;
  • Interfere with the proper functioning of the Platform or any other user's use of the Services;
  • Resell or sublicense Services without an express written reseller agreement with Nisc Cloud;
  • Use automated tools (bots, crawlers, scrapers) to access the Platform in a manner that exceeds normal human interaction rates without prior written consent;
  • Violate any applicable law, including the Kenya Information and Communications Act, the Computer Misuse and Cybercrimes Act 2018, the Data Protection Act 2019, or any applicable anti-money laundering regulation.

4. Monitoring

We reserve the right to monitor usage patterns to detect violations of this policy and to take immediate corrective action, including content removal, service suspension, or account termination, without prior notice where the violation is serious.

5. Enforcement

If we reasonably believe that an Account hosts or distributes content prohibited by this policy, we may, without prior notice:

  • Suspend or terminate the affected Services or the entire Account;
  • Remove or disable access to the content;
  • Preserve relevant records and report the matter to law enforcement, regulators, the domain registry, or affected rights holders;
  • Take legal action to protect Nisc Cloud, our infrastructure, and our Clients, and recover the costs we reasonably incur as a result.

Fees paid for Services that are suspended or terminated under this policy are non-refundable, and any outstanding Fees remain payable. Suspension for a breach of this policy is excluded from the uptime commitment in our Service Level Agreement.

6. Reporting abuse

To report spam, phishing, malware, a scam or other abuse involving a service hosted by Nisc Cloud, email support@nisccloud.com. Include the website address, email headers or other details that help us find the content. Report child sexual abuse material to the relevant authorities as well as to us.

7. Changes

We change this policy in the same way as the Terms of Service, as set out in Section 24 of the Terms of Service.

8. Contact

  • Email: support@nisccloud.com
  • Company: NISC CLOUD LIMITED, registration number PVT-ZQUX33PK
  • Address: Applewood, Office 805, Ngong Road, Nairobi, Kenya

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