Documents
Six documents, one agreement
The Terms of Service bring these together. When you order a service, all of them apply.
Terms of Service
The agreement that governs every Nisc Cloud service, including billing, refunds and disputes.
26sections covering billing, refunds, uptime and disputesService Level Agreement
Uptime, support response times, backups and service credits for hosting, email, servers and domains.
99.9%monthly uptime commitmentAcceptable Use Policy
What you can and cannot host, send or run on Nisc Cloud services.
abuse@for reporting spam, phishing and malwareData Processing Addendum
How we process personal data on your behalf under the Kenya Data Protection Act, 2019.
72 hto tell you about a confirmed breachPrivacy Policy
How we collect, use and protect your personal data.
Neverdo we sell your personal dataCookie Policy
Which cookies nisccloud.com uses and how to manage them.
4cookie categories; you choose which runYour privacy controls
Change your choices at any time
Turn analytics and marketing cookies on or off, or ask to see, correct or delete the personal data we hold about you.
Company details
- Legal name
- NISC CLOUD LIMITED
- Company registration
- PVT-ZQUX33PK
- ODPC registration
- 160-3417-5D07 · Serial 14768
At a glance
The basics
- Governing law
- Kenya
- Disputes go to mediation, then arbitration in Nairobi.
- Registered data controller
- ODPC
- Registration No. 160-3417-5D07, valid to September 2027.
- Notice of material changes
- 30 days
- We email registered users before changes take effect.
- Data centre regions
- 3
- Kenya, America and Europe.
Talk to a person
Who to contact
Pick the inbox that matches your question and the right team will pick it up. We aim to reply within 5 working days; technical support follows the response times in our SLA.
NISC CLOUD LIMITED · Reg. No. PVT-ZQUX33PK
Applewood, Office 805, Ngong Road, Nairobi, Kenya
- Technical supportHelp with your hosting, email, servers, domains or nPanel.support@nisccloud.com
- Complaints and legalBilling disputes, refunds, credit claims, formal notices and complaints.compliance@nisccloud.com
- Security and abuseSpam, phishing, malware, scams or unauthorised access to an account.abuse@nisccloud.com
- Privacy and dataData protection questions and requests to access or delete your data.privacy@nisccloud.com
